Privacy Policy

Information I Collect

To process your order, you must provide me with certain personal information, including your name, email address, postal address, payment details, and a description of the product you are ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

To Provide My Services: I use your information to process your order, resolve disputes, or provide customer support.
With Your Consent: You may choose to subscribe to my newsletter or receive promotional communications, and you can revoke your consent at any time.
Legal Obligations: I may be required to retain information about your purchases for tax purposes or other legal requirements.
Legitimate Interests: I use your information to improve my services and to comply with Payhip's Seller Rules and Terms of Use, provided these interests are not overridden by your rights.

Sharing and Disclosing Information

I share your personal information for very limited reasons and in limited circumstances:

Payhip: I share information with Payhip as necessary to provide you with my services and to comply with my obligations under Payhip's Seller Rules and Terms of Use.
Business Transfers: If I sell or merge my business, your information may be disclosed as part of that transaction, but only to the extent permitted by law.
Compliance with Laws: I may collect, use, retain, and share your information if I have a good faith belief that it is necessary to comply with a legal obligation or governmental request; to enforce my agreements, terms, and policies; to prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or to protect the rights, property, and safety of my customers or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my privacy policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce agreements. I generally keep your data for 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the United States or other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. When I transfer information outside of the EU, I rely on Privacy Shield as the legal basis, as Google Cloud is certified under the EU-U.S. Privacy Shield framework.

Your Rights

If you reside in certain territories, including the EU, you have several rights regarding your personal information. While some of these rights apply generally, certain rights apply only in specific circumstances:

Access: You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, Restrict, Delete: You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.
Object: You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For the purposes of EU data protection law, I, HCREATE micro-enterprise owned by Ama HELIAS owner of grayscaleivy.com , am the data controller of your personal information. If you have any questions or concerns, you may contact me at infograyscaleivy@gmail.com.